We’re here to listen. Report your issue and our support team will assist you
If you are facing any problem with our services, please let us know. Your complaint helps us improve and serve you better.
Customer Complaint Support
Report your concern. We’re committed to resolving it
Submit your complaint easily and let our support team review and resolve your issue as quickly as possible.”
Quick Response Support
We aim to review and respond to all complaints within 24–72 business hours.
Your Voice Matters
Your complaint helps us improve our services and provide a better customer experience.
Transparent Complaint Process
Every complaint is carefully reviewed to ensure a fair and proper resolution.
Frequently Asked Questions?
How can I file a complaint?
You can file a complaint by filling out the Complaint Form available on our website. Provide your personal details, complaint category, and a clear description of the issue. Once submitted, our support team will review your request.
What types of complaints can I submit?
You can submit complaints related to: Franchise support issues Loan service processing Credit card application services Payment or commission disputes Refund requests Tour package services Product or service delivery Technical website issues Partner or representative misconduct
What information should I include in my complaint?
To help us resolve your issue faster, please provide: Full name and contact details Franchise ID (if applicable) Complaint category Transaction or order ID (if available) Date of the issue Detailed description of the problem Supporting documents or screenshots (if any)
What does the Priority Level mean?
Normal This is for general complaints or inquiries that do not require immediate action. Response time may take 48–72 business hours. High This priority is for important issues affecting services or transactions that require faster attention. Response time is usually 24–48 business hours. Urgent This level should be selected only for critical issues such as payment problems, major service disruptions, or serious partner misconduct. Our support team will try to respond within 24 hours or sooner.
How long does it take to resolve a complaint?
Most complaints are reviewed within 24–72 business hours. The resolution time may vary depending on the complexity of the issue.
Will I receive confirmation after submitting a complaint?
Yes. After submitting the complaint form, you will receive a confirmation message or email indicating that your complaint has been successfully registered.
Can I attach documents or proof with my complaint?
Yes. You can upload supporting documents such as: Payment receipts Transaction screenshots Order confirmations Any other relevant proof This helps our team investigate the issue more efficiently.
What happens after I submit a complaint?
Once your complaint is submitted: Your request is registered in our system. Our support team reviews the issue. If needed, we may contact you for additional information. A resolution or update will be provided as soon as possible.
Can franchise partners file complaints?
Yes. Franchise partners and customers can both use the complaint form to report service issues, payment concerns, or support-related problems.
Who should I contact for urgent support?
For urgent issues, you may contact our support team directly: Email: support@dotfiv.com Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM