You can file a complaint by emailing us at company@dotfiv.com or by filling out the online complaint form available on our website under the “Complaint” section. Please include all relevant details to help us address your issue promptly.

When submitting a complaint, please provide the following information:

• Your full name
• Contact information (email and phone number)
• Description of the issue
• Relevant dates and details
• Any supporting documents or evidence

We aim to acknowledge all complaints within 24 hours of receipt. Our goal is to resolve complaints within 7-10 business days, depending on the complexity of the issue.

Yes, you will receive a reference number upon filing your complaint. You can track the status by emailing support@dotfiv.com

If you are not satisfied with the resolution, you can request an escalation. Reply to the resolution email or contact customer support and ask for your complaint to be escalated to a supervisor or manager.

While we strive to address all complaints, certain issues related to third-party services or external factors may be beyond our control. In such cases, we will guide you on the appropriate steps to take. 

We recommend filing complaints as soon as possible after the issue arises. Complaints filed within 30 days of the incident are more likely to be resolved promptly and satisfactorily.

You will be informed about the resolution via email or phone, based on the contact information you provided when filing the complaint.

Yes, your personal information is kept confidential and is only used for the purpose of resolving your complaint. We adhere to strict data privacy policies to ensure your information is protected.